Returns & Exchanges

At Anova Culinary, we stand behind our products with a 100-day money-back guarantee, ensuring you have ample time to experience the precision of sous vide in your own kitchen. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within the specified trial period.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, we will provide a prepaid shipping label via email to ensure your return is tracked and handled securely.

• 3.
  Pack Your Device

  Securely place the Anova device and all original accessories into the original packaging to prevent damage during transit back to our facility.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 5 to 10 business days.